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Accessibility Statement

Last updated: 08/03/2026

1. Our Commitment

Defence Legal Services Ltd is committed to ensuring PoliceStationRepUK is accessible to everyone, including people with disabilities.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standard.

We continually work to improve accessibility and welcome feedback to help us serve all users effectively.

2. Accessibility Measures Implemented

2.1 Design and Structure

  • Semantic HTML5 markup with proper heading hierarchy (h1–h6)
  • Logical page structure and navigation order
  • Clear, consistent layout across all pages
  • Responsive design that works on all screen sizes
  • Skip links to bypass repetitive navigation

2.2 Navigation and Interaction

  • Full keyboard navigation support (Tab, Enter, Escape keys)
  • Visible focus indicators on interactive elements
  • Clear, descriptive link text (no “click here”)
  • Accessible dropdown menus and forms
  • Touch-friendly button sizes for mobile users

2.3 Visual Design

  • High color contrast ratios meeting WCAG AA standards (4.5:1 for normal text)
  • Text that can be resized up to 200% without loss of functionality
  • Clear, readable fonts (minimum 16px base size)
  • Color not used as the sole means of conveying information
  • Reduced motion options respected (prefers-reduced-motion)

2.4 Content and Readability

  • Plain language where possible
  • Clear explanations of technical terms
  • Descriptive page titles and headings
  • Alt text for all meaningful images
  • ARIA labels and descriptions for complex components

2.5 Screen Reader Support

  • Tested with NVDA and JAWS screen readers
  • Proper ARIA landmark roles (navigation, main, complementary)
  • Form labels properly associated with inputs
  • Error messages announced to screen readers
  • Loading states and dynamic content announced

3. Known Limitations

3.1 Third-Party Content

  • ⚠External links (e.g., GOV.UK forms) are managed by third parties and may not meet our accessibility standards
  • ⚠Embedded content (e.g., Google Maps) controlled by external providers
  • ✓We provide alternatives where possible (e.g., text addresses alongside maps)

3.2 PDF Documents

  • ⚠Some linked PDF forms may not be fully tagged for screen readers
  • ✓We link to official sources (GOV.UK) where accessibility is typically better
  • ✓Contact us if you need an alternative accessible format

3.3 Legacy Content

  • ⚠Older pages may not fully meet current standards
  • ✓We are progressively updating all content
  • ✓Priority given to high-traffic and critical pages

4. Assistive Technologies Supported

Screen Readers

  • NVDA (Windows) — tested regularly
  • JAWS (Windows) — tested regularly
  • VoiceOver (macOS/iOS) — tested regularly
  • TalkBack (Android) — tested periodically

Browsers and Platforms

Tested and supported on:

  • Chrome, Firefox, Safari, Edge (latest 2 versions)
  • Windows, macOS, iOS, Android
  • Desktop and mobile devices

5. Feedback and Contact

5.1 Report an Accessibility Barrier

If you encounter any accessibility issues or have suggestions for improvement:

Email (Preferred)

robertcashman@defencelegalservices.co.uk

Subject: “Accessibility Feedback”

Postal Address

Accessibility Coordinator
Defence Legal Services Ltd
Greenacre, London Road
West Kingsdown, Sevenoaks
Kent, TN15 6ER
United Kingdom

5.2 What to Include

  • •Description of the accessibility barrier
  • •Page URL where the issue occurs
  • •Browser and assistive technology you're using
  • •Screenshot or error message (if applicable)
  • •How the issue affects your use of the website

5.3 Our Response

  • ✓Acknowledgement within 2 working days
  • ✓Investigation and resolution plan within 7 working days
  • ✓Fixes implemented as soon as reasonably possible
  • ✓Follow-up to confirm issue is resolved

6. Compliance Status

We believe this website is partially compliant with WCAG 2.2 Level AA.

Non-Compliances

  • ⚠Some third-party embedded content may not be fully accessible
  • ⚠Certain PDF documents linked from external sources may lack proper tagging
  • ⚠Legacy content may not meet current standards (being updated progressively)

At present, we have not identified any accessibility improvements that would constitute a disproportionate burden under the Equality Act 2010.

7. Enforcement Procedure

If you are not satisfied with our response to an accessibility complaint, you may contact:

Equality and Human Rights Commission (EHRC)

Website: equalityhumanrights.com

Phone: 0808 800 0082

Textphone: 0808 800 0084

For Northern Ireland residents, contact the Equality Commission for Northern Ireland.

8. Technical Specifications

This website relies on the following technologies:

  • •HTML5
  • •CSS3 (with Tailwind CSS framework)
  • •JavaScript (React framework)
  • •ARIA attributes for accessibility

The website should work with JavaScript disabled, though some interactive features may be limited.

We are dedicated to making our website accessible to the widest possible audience. This statement will be reviewed and updated regularly as we continue to improve accessibility.

Encountered an accessibility barrier? Let us know and we'll work to resolve it promptly.