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Your police station rep directory profile is how firms decide whether to ring you. They search by county, station and name, and incomplete profiles drop out of the results. The mobile number and the areas you cover are what fee earners check first. Keep the profile current, and back it up with good communication.
What firms look at in the first ten seconds
When a fee earner opens your profile with a client already in custody, they usually look for:
- Accreditation they recognise
- Counties and stations that match the custody suite
- A mobile that works, not an office line that goes to voicemail
- Signs you're available: your notes, WhatsApp group membership, and up-to-date availability
If any of those are missing, they move on to the next name.
Fields worth updating today
| Field | Why it matters |
|---|---|
| Counties covered | Drives the directory filters and county pages |
| Stations | Lets firms find you by station |
| Mobile / email | How firms instruct you direct |
| Accreditation | Firm panel and insurer checks |
| Short notes | Hours you won't work, languages, specialisms |
Log in through Account once you've registered. New to rep work? Start with how to become a police station rep.
Mistakes to avoid
- An old mobile number after you've changed SIM
- Pasting in counties you don't actually cover
- Leaving stations empty when you regularly attend particular suites
- Not answering when a firm rings to check your listing
Each of these takes minutes to fix, and each affects whether you show up in directory search.
Profiles and repeat work
Reps who get repeat work combine an accurate listing with reliable attendance: see winning repeat instructions. Your listing is the first impression a firm has, before they've ever seen one of your notes.
Training: PSR Train (sister site) · Attendance notes: Custody Note (sister product)
General professional information. Not legal advice.