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Police station rep availability means a firm can reach you and you can get there. Being accredited isn't enough on its own. Keep your directory contact details, WhatsApp groups and evening and weekend hours up to date together. Out-of-date availability wastes the firm's time and costs you their trust.
The cost of "maybe available"
When a firm rings three reps who are all asleep, on leave or already in interview, that's how the client ends up waiting. Firms trust accredited reps with serious cases, and accurate availability is part of that.
This article is about keeping your availability current. For keeping in touch during an attendance, see fast, clear communication.
Where firms look
- Your directory profile: mobile, notes, counties (update yours)
- WhatsApp groups: the reps and firms groups
- Direct relationships: rota emails and panel coordinators
- Your track record: firms remember who picks up
If any of that changes (new number, holiday, fewer nights) update it the same day.
Habits that help
- Set a voicemail for when you're off that names a colleague or says when you're back
- Mute or leave urgent groups for a while rather than ignoring messages
- Tell your regular firms when your pattern changes, for example if you stop doing Sundays
- Keep your directory counties and stations in line with the work you actually take
For firms instructing reps
When you're searching under pressure, see short-notice cover and shortlisting by location. Confirm by phone even when a profile looks active.
Registration and standards
New reps can register here. Read accreditation and standards too.
General professional information for England and Wales. Not legal advice on specific facts.